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SALES/SELLING

“Dedicate yourself to building and maintaining high quality selling relationships with every prospect and customer.” — Brian Tracy

“In sales there are going to be times when you can’t make everyone happy. Don’t expect to. Just do your best for each client in each situation as it arises. Then, learn from each situation how to do it better the next time.” — Tom Hopkins

“Don’t celebrate closing a sale, celebrate opening a relationship.” – Patricia Fripp

“Now, if you want to get rich, you have only to produce a product or service that will give people greater use value than the price you charge for it. How rich you get will be determined by the number of people to whom you can sell the product or service.” — Earl Nightingale

Popularity: 3% [?]

REFERABILITY

“Call people back immediately. One of the biggest challenges most salespeople have is that they don’t want to pick up messages and call people back. Return calls now. It’s the only way you can build up a solid clientele.” — Tom Hopkins

“Don’t concentrate on making a lot of money, but rather on becoming the type of person people want to do business with.” — Patricia Fripp

“Does he or she know you, like you, and trust you? Does he want to see you succeed? Does she want to help you find new business? If so, then you have yourself a ‘Personal Walking Ambassador.’” — Bob Burg

“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” — W. Edwards Deming

Popularity: 3% [?]

SERVICE/CUSTOMER

“Know how to serve in terms of the customer. They don’t care what your situation is — they only care about their situation, their problem. Are you serving them in terms of them or you?” — Jeffrey Gitomer

“Your customer is anyone who depends on you, or who you depend on for success.” — Brian Tracy

“The only certain means is to render more and better service than is expected of you, no matter what your task may be.” — Og Mandino

“Make your career a life of service to others and all the good things you desire will come to you.” — Tom Hopkins

Popularity: 3% [?]