REFERABILITY

“Call people back immediately. One of the biggest challenges most salespeople have is that they don’t want to pick up messages and call people back. Return calls now. It’s the only way you can build up a solid clientele.” — Tom Hopkins

“Don’t concentrate on making a lot of money, but rather on becoming the type of person people want to do business with.” — Patricia Fripp

“Does he or she know you, like you, and trust you? Does he want to see you succeed? Does she want to help you find new business? If so, then you have yourself a ‘Personal Walking Ambassador.’” — Bob Burg

“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.” — W. Edwards Deming

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